|
Billing and Ordering Policies
Orders:
We request information from the user in our shopping cart, such as contact and payment information. This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Most orders require full payment at the time of ordering. This can be accomplished via a credit card (Visa, Master Card, American Express or Discover), sending in a check accompanied by your order or by choosing to have your product sent to you C.O.D. (which will also include all COD monies and other fright fee's).
Purchase orders will be accepted from all Cities, Schools and Government Agencies provided a written purchase order containing product, shipping and billing information is faxed (or mailed) with the order. These PO's will be set up on Net 30 terms from the invoice date.
Credit:
Credit (Net 30 terms) will be assessed on an individual basis upon completion of our Credit Application and the follow-up credit references. Credit may take a few weeks to establish and will be extended with a satisfactory credit rating to TNH.
Invoices:
The invoice for your order will normally be sent out U.S. Mail the next business day after your order has shipped. This will allow your product to ship in a timely manner and the invoice will follow the next day. You may request a faxed copy of your invoice if you need it sooner.
Cancellations:
Cancellations require the consent of The Net House and
must be writing. Cancellations must be received by
The Net House prior to any product shipping otherwise the customer will be
charged for the shipped items. The Net House reserves the right to require
indemnification for costs incurred by the company in manufacturing the
product until the notice of cancellation is received. All costs for parts,
materials, labor and other miscellaneous cost as deemed necessary by The Net
House will be responsibility of the customer.
Freight Charges:
All prices herein are F.O.B our plant in Kingman, Arizona.
Our customer service
department has always given "ESTIMATED"
freight quote to customers requesting them. Unfortunately these
"ESTIMATES" have at times been perceived as actual charges. When the
actual charges have exceeded the "ESTIMATED" charge, The Net House has been
very lenient in not adjusting the "ESTIMATED" quote (especially on prepaid
orders) and thereby absorbing the difference.
As of
March 31, 2008 The Net House will
bill the ACTUAL
charges on all orders. If you have a freight service or shipping
company/method you wish to use, it must be noted at the time the order is
placed. The Net House will make every attempt to accommodate your
needs, but there may be situations out of our control. When not
specified, The Net House reserves the right to determine the method of
shipment or freight company. We base our estimates on the
information you give us at the time of your call. Some of the
variables that can affect this estimated shippng quote are additional
services/fees such as: fuel surcharges, delivery notification, inside
delivery, lift gates, re-consignment fees, residential delivery, schools, or
construction site deliveries to name a few. Some of these fees are
billed after the product has been delivered. The Net House will bill
the customer for any fees which are determined after the delivery is made.
If we know that your customer needs any of these services, we can anticipate
the additional charges and quote accordingly. Only actual charges will
be billed. We hope that this information will help eliminate any
confusion in the future. Please help The Net House give you the most
accurate up-front estimates by giving us complete shipping information.
If you have any questions, please give us a call and thank you for your
cooperation.
Shipment:
Unless specific routing instructions are given, shipment is made in the way
considered quickest, most economical and practical. A signed Bill of Lading
is attached to the order and a copy of the freight bill submitted with
invoice when available. All shipments governed by ICC Regulations. The Net
House is not responsible for loss or damage in transit. Our responsibility
ends when the carrier signs the bill of lading, which is our receipt that
the shipment was made complete and in good condition. The carrier is
responsible for delivering your order complete and in the same condition it
was picked up in at our plant.
Offloading by
the customer is required. It is not
the driver’s responsibility to unload the shipment. This material may
be of considerable weight and bulk and may require mechanical assistance
(i.e. forklift, pallet jack, etc) and/or labor to be provided by the
customer at no cost to us or the delivering agent.
Loss or Damage
In-Transit:
The Net House is not responsible for loss or damage. Our
responsibility ends when the carrier signs the bill of lading, which is our
receipt that the shipment was made complete and in good condition to the
carrier. IT IS THE RECEIVER'S
RESPONSIBILITY TO CHECK THE NUMBER OF PIECES RECEIVED AGAINST THE NUMBER OF
PIECES SHOWN ON THE DELIVERY RECEIPT.
ANY SHORTAGES OR DAMAGE SHOULD BE NOTED
ON THE DELIVERY RECEIPT
BEFORE IT IS SIGNED.
The following must be
done to ensure that your equipment is properly received.
-
While unloading the equipment, count all pieces and packages. Make sure
all bundles/pallets/pieces are intact. If the count does not agree with
the count on the delivery receipt mark the delivery receipt short ____
number of pieces. Also, note the actual number of pieces received. IF
NOT MARKED SHORT THE FREIGHT LINE AND TNH WILL NOT BE RESPONSIBLE FOR
REPLACEMENT.
-
While unloading the material, check for ANY visible damage. If there is
ANY visible damage, THIS MUST BE NOTED ON THE DRIVERS DELIVERY COPY. IF
NOT MARKED DAMAGED THE FREIGHT LINE AND TNH WILL NOT BE RESPONSIBLE FOR
REPLACEMENT.
-
If, while unpacking the material, it is noted that there is concealed
damage, call the FREIGHT LINE for an inspection. THIS MUST BE DONE
WITHIN 48 HOURS AFTER RECEIPT OF MATERIAL. ALL CONTAINERS MUST BE KEPT
FOR INSPECTION.
-
If while assembling equipment, a shortage of hardware is found, please
contact TNH for replacement.
-
On very large shipments, if you are unsure whether you are receiving all
of the material, PLEASE SIGN YOUR DELIVERY RECEIPT WITH THE FOLLOWING
STATEMENT: *** RECEIVED ONE LOT, SUBJECT TO COUNT ***
Claims:
All packages should be checked immediately upon receipt for damage and quantity, prior to signing for the package. Any discrepancy between the bill of lading and the actual shipment as delivered or any damage must be determined by the consignee and so noted on the freight bill before signing for delivery.
Concealed damage must be reported to the carrier within 5 days after delivery. All packing materials must be available for carrier examination. Claims for damage or shortages must be filed by the receiving party. The Net House must be notified of claims within 10 days of receipt date.
Returns:
Returns will be accepted on a limited basis and no return will be accepted without authorization from
The Net House.
Customers can obtain an RA# for returns by calling 800-854-5741. There is a 15% handling charge plus all freight charges in and out. All materials must be received back in original
condition and deemed acceptable by The Net House.
No returns will be accepted without a Return Authorization Number.
Requests for return must be made within 36 hours
of receipt of product.
Warranty:
All The Net House built products are unconditionally guaranteed against defects in workmanship and materials for a period of one (1) year from the original invoice date. Such defective parts will be replaced without costs if we are notified within one year from the original invoice date.
This guarantee is contingent on the proper installation and use of the equipment for the purposes intended, and in no way covers any cosmetic considerations, acts of vandalism, unusual use, Acts of God, caustic airborne particulates, harm done to material which is the result of fire, other accidents, casualties, mishandling or neglect.
The manufacturer reserves the right to be the sole judge in the determination of liability and method of correction under this guarantee. The warranty does not cover the cost of removal or reinstallation of replacement parts provided by this warranty.
A periodic inspection of your product is required to be performed and any irregularities be reported to The Net House for the warranty to continue in force. All claims must be accompanied by copies of the periodic inspection reports and a copy of the original invoice.
If you have any questions about the security at our Web site, you can send an email to our webmaster at webmaster@westcoastnetting.com.
|
